How can we help?

We're now fulfilling orders world wide!

Shipping rates and options will be listed on the check out page.

*We reserve the right to change shipping carriers at our discretion*

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.

If you have made a mistake with your shipping details please contact our Customer Services team immediately via email and we will try to amend them.

Please note, due to the speed at which our dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the dispatch team or completed we are unable to amend the shipping address.

All orders ship within 48 hours. Domestic shipping is United States Postal Service. International shipping is either United States Postal Service, or DHL Express Worldwide at our discretion. Customers will be emailed tracking information as soon as there order has been shipped. 

The following may be used as a timeline for shipping. Please note this is a timeline and shipping times may vary based on location. We do not guarantee these shipping times as a third party handles delivery variances are out of our control. Any return shipping fees associated with packages deemed as 'Undeliverable' will be the customer's responsibility.

Domestic USPS Priority Mail 3 – 5 Days
International USPS Priority Mail 7 – 10 Days
International USPS Express Mail 3 – 5 Days
International DHL Express 3 – 5 Days

International Buyers: Depending on your location you may be held responsible for customs and duties on your order. These fees are your responsibility and Oznico has no control over them. If you have questions about customs and duties fees please contact your local customs office. Packages that are returned due to duties unpaid will be refunded upon receipt. Shipping fees will not be refunded.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Typically if we're unable to obtain a signature at your address our shipper will return your parcel to the nearest depot. They will leave a card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery up to 3 times before returning your parcel to us.

You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.

Our return address is;

Returns Department Oznico

103 Water Street

Staten Island, New York  10304

If you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a store credit, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

• All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

• We are not responsible for the return shipping costs of the items.

• All Items must be in original, resalable condition.

• Please make sure all returned items are well packaged, so as not to be damaged in the post.

• If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

• Please make sure all return packages are sent with a trackable, insured service.

• We cannot take responsibility for items damaged or lost in the return transit.

As per our store policy we do not issue refunds, you may choose to exchange the item you've received or return it for a store credit. As long as the returned items meet our exchange/store credit criteria, your exchange/ store credit will be applied to your customer account 24-48 hours after your return is processed.

We aim to process returns within 2 working days of receiving them. Once your return has been processed, and provided and we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.

We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

Should you have any queries about your return, please feel free to contact our Customer Services team.

Currently we're only accepting payments made in USD.

For some countries we display an approximate conversion from these currencies to local currencies. Local currencies are for display purposes only and are calculated based on exchange rates that are updated daily.

We're currently only processing orders via Paypal. However if you do not have a Paypal account you can choose "Check out as a guest" in the Paypal widget to complete your order using most credit card providers. As a guest you can use any of the cards listed below to pay for your order:

• MasterCard 
• Visa 
• American Express 
• PayPal 
• Discover 

 You can also pay for online orders with an OZNICO Gift card.

The full cost of the order will be charged as soon as it is placed.

We accept OZNICO Gift Vouchers in our retail stores.

We accept OZNICO Virtual Gift Vouchers online.

Please note, our virtual Gift Vouchers cannot be used in store and our in store Gift Vouchers cannot be used online.

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each payment.

There multiple statuses for your order depending which stage it is at. Below is a list of the statuses you will see when checking your order's progress.

• Processing - We have received payment for your order and it has been created.

• Order Received - Your order is waiting to be processed by the Dispatch Team.

• Pick - Your order is being worked on by the Dispatch Team. Please note, your order cannot be amended at this stage.

• Complete - Your order has been completed and will arrive with you in the specified time frame. Please note, your order cannot be amended at this stage.

• Closed - Your order has been refunded.

• On Hold - There may be an issue with your order. Our Customer Service Team will contact you within 24 hours to notify you of any issues.

• Pending - Your order is waiting to be processed. Our Customer Service Team will contact you within 24 hours should there be any issues.

If your order has not arrived when you were expecting it then please check the following:

• Check you have received a dispatch confirmation email from us.

• Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.

• Sign in and check your account on the OZNICO website. Is your delivery address correct? Are your contact details up to date?

• Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.

• Check no one else residing at your address has taken receipt of your parcel.

If you still can't locate your parcel then please contact our Customer Services team with your order number in hand. We will endeavor to find your parcel right away.

All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.

If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible. Please contact our Customer Services team via email as soon as possible after placing the order.

Please note, due to the speed at which our dispatch team work, we can make no guarantees to change orders prior to shipping. If an order has been locked for processing by the dispatch team it cannot be cancelled or amended.

If there is an issue with your order when you receive it please contact out Customer Service Team as soon as possible. We will do our best to resolve this issue as quickly as we can.

( customer.service@oznico.com )

We will email to confirm your order has been received, and is being processed.

You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

Our Customer Service Team is available at the following times:

Monday - Sunday:

    (10am-8pm)

You can contact our Customer Service Team via email ( customer.service@oznico.com )

OZNICO's endeavor is to make our unsubscribe process as clear and as transparent as possible. Adhering to industry-wide best practice, we include an unsubscribe link at the footer (bottom) of all of our email campaigns, which allows you to opt-out of any further promotional campaigns sent by OZNICO.

Clicking the unsubscribe link will take you to a secure webpage, which will allow you to opt-out of any future promotional campaign. You will be then be notified via the proceeding webpage that your unsubscription was successful.

If you continue to have difficulties unsubscribing, or continue to receive our promotional campaigns, please get in touch at customer.service@oznico.com.